Privacy Policy

1. Overview

BoxStreamTV (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website and streaming service at boxstreamtv.com.

2. Information We Collect

Information you provide directly

• Account registration: email address and password (or Google profile name and email if you use Google sign-in)
• Payments: billing information is collected and processed by Stripe. We do not store your full card number on our servers.
• Contact form: name, email, phone number, and message content

Information collected automatically

• Usage data: pages visited, events viewed, purchase history, and playback activity
• Device & technical data: IP address, browser type, operating system, and referring URLs
• Location data: approximate geographic location derived from your IP address, used solely to enforce broadcast blackout restrictions for certain live events
• Cookies & local storage: session tokens and preference data to keep you logged in and personalize your experience

3. How We Use Your Information

• Provide and operate the Service, including streaming events and VOD content
• Process payments and manage your subscription or PPV purchases
• Enforce geographic blackout restrictions required by broadcast agreements
• Send transactional emails (purchase confirmations, account verification, password resets)
• Respond to support inquiries submitted through the contact form
• Improve the Service through aggregated, anonymized analytics
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

4. Third-Party Services

We use the following third-party providers who may process your data on our behalf:

5. Cookies

We use cookies and similar technologies for authentication (keeping you logged in), session management, and basic analytics. You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing purchased content.

6. Data Retention

We retain your account information for as long as your account is active. Purchase records are retained as required for tax and legal compliance (typically 7 years). If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Opt out of any marketing communications

To exercise any of these rights, email us at hunter@boxstreamtv.com.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact

Questions or concerns about this Privacy Policy? Contact us at hunter@boxstreamtv.com or use the contact form.